Terms & Conditions

By using our online services, you agree to be bound by these Terms & Conditions.


Upon receipt of your order, we will check the details provided and process your request. If we are unable to identify the property or land, you will be notified. Once the property has been identified, we will undertake a search of the HM Land Registry records to establish whether the property is registered. If the property is registered (noting that the vast majority of properties are registered), we will obtain official copies of the requested documents (as held at HM Land Registry) and send the document(s) to you via email in PDF format. You are agreeing to pay landregistrydirect.uk to carry out a search to establish whether the property is registered with HM Land Registry, and if it is registered, to obtain an official copy of the requested documents associated to your order.


We are an independent company with direct access to HM Land Registry's records, providing a Land Registry search service for conveyancing purposes. We are not affiliated with the UK Government. The documents we provide are official copies as held at HM Land Registry. We are not responsible for any errors in the documentation or information provided. The documentation is supplied "as is." Neither we nor any third party will be liable to you or any third party for any loss or damage, direct, indirect, or consequential, arising from (i) any inaccuracy, incompleteness, delay, interruption, error, or omission in the delivery of the data or any other information supplied through our services, or (ii) any decision or action taken by you or any third party in reliance upon the data. We, and any third party, are not liable for loss of business revenues, lost profits, or any punitive, indirect, or consequential damages, whether in contract, tort, or otherwise, even if advised of the possibility of such damages. Any queries relating to this information should be directed to [email protected].


The documentation and information provided is protected by copyright and other intellectual property laws, and all ownership rights remain with the information service provider, third party, or landregistrydirect.uk, as applicable. You may not copy, distribute, modify, reproduce, post, transmit, or frame the contents of this site, including text, graphics, video, audio, software code, user interface design, or logos, without prior written consent from landregistrydirect.uk.


Transmission may be subject to arbitrary delays beyond our control, which may delay the provision of services and the execution of your orders. You acknowledge that neither any information service provider, third party, nor we will be liable to you or any third party for any losses arising from such delays.


Please also be advised that documents may, on occasion, be delivered to your email's spam or junk folder. Before concluding that no correspondence has been received, you are advised to:



You agree to pay the fee for the service provided to you. All services must be paid for in advance by credit/debit card.


landregistrydirect.uk does not provide investment, tax, or legal advice through this website.


You bear all risks arising from any use or results of using information provided by landregistrydirect.uk. You are responsible for validating the integrity of any information received via the Internet. We are not responsible for any damage to your computer, software, modem, telephone, or other property resulting from your use of our services.


By using our service, you also agree to be bound, in so far as they apply, by the following:


  • HM Land Registry's (England and Wales) Portal Conditions of Use; for more information, click here

Privacy Policy

In providing our service, you may be asked to provide Personal Information via online forms, email, payment processing, or other means of communication. We do not sell, trade, or rent your (or your business's) Personal Information to others. Any information we obtain from you will be used lawfully and in strict accordance with the Data Protection Act 1998.


Our website may provide links to other websites. These links are provided for your convenience to offer further information and assistance. They do not signify that we endorse these websites, and we are not responsible for their content.

Cookies

When you enter our site, your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies themselves do not identify individual users, only the computer being used. Many sites use cookies to track traffic flows.


Cookies only record areas of the site visited by the computer in question and the duration of the visit. Users can set their computers to accept all cookies, notify them when a cookie is issued, or refuse to receive cookies at any time. Please note that refusing cookies may mean certain personalized services cannot be provided.

Refund Policy

We do not offer refunds once an order is placed, except in cases where we fail to deliver any documents whatsoever after the delivery timeframe specified in your "Order Confirmation" email has passed. Please double-check all details before placing your order.

Limitations of Our Service

We provide documents as they exist in official records. We are not responsible for the presence, absence, accuracy, or completeness of information within these documents. Our role is to retrieve and deliver existing records; we do not create or alter content. We are also not responsible if a specific title has an application in process at the time of the search. Documents are delivered as they are found at the time of the search, and we have no control over pending updates or applications.

Fence Ownership Service Specifics

Our "Fence Ownership" service entails a thorough search and analysis of available documents to identify information related to property boundaries and fencing responsibilities. However, not all UK properties have clearly defined or registered fence boundaries or responsibilities. As such, this service is a service of means, not results. We commit to conducting a comprehensive search and analysis, but we cannot guarantee that relevant information will be found. Even if no specific details are identified, the service is considered fulfilled, and no refunds will be issued.


For more information on property boundaries and fencing responsibilities, you may refer to the following resources:


Contact

If you have any concerns or complaints regarding our service, please email [email protected]. We take all concerns and complaints seriously and will make every effort to resolve them to your satisfaction.